Our Commitment, Return & Refund Policy
A Personal Note
I really want to be clear about why I started SUI WASSER. I didn’t start this skincare company because I thought the world needed just another skincare brand. From the ground up, SUI WASSER offers a new type of skincare, designed for those of us who spend a majority of our lives outdoors.
I take customer satisfaction seriously. SUI WASSER is a small company, and every customer matters to me. I want you to be completely satisfied not only with the products you purchase, but with your experience with us.
If you have a question, concern, or something simply doesn’t seem right with your order or one of our products, please reach out to me directly at mya@suiwasser.com. I’d appreciate the opportunity to hear from you and, whenever possible, make things right.
That said, our 30-day guarantee is just that—a guarantee. If you’re not satisfied and would prefer a refund, you don’t need to argue your case or convince us. Please review the simple refund information below.
— Mya
Founder, SUI WASSER
Online Store
Our 30-Day Guarantee
We want you to feel confident trying SUI WASSER. If you purchase a SUI WASSER product and aren’t satisfied with it, contact us within 30 days of purchase and we’ll refund your purchase price.
30 days. Money back. No arguments.
We’d certainly appreciate hearing what didn’t work for you—your feedback helps us improve our products—but you don’t need to convince us that you deserve a refund.
Beyond 30 Days
Our 30-day money-back guarantee is simple: if you’re not satisfied, we’ll refund your purchase.
But our commitment to our customers doesn’t necessarily end on day 30. If you’ve been using a SUI WASSER product for a longer period of time and genuinely feel it hasn’t met your expectations, please contact us.
We’ll listen, we’ll try to understand what didn’t work for you, and we’ll do our best to make it right. Depending on the circumstances, that may mean helping you find a product better suited to your needs, replacing your product, providing store credit, or issuing a refund.
We’d rather have a conversation with an unhappy customer than hide behind a calendar.
How to Request a Refund
Contact SUI WASSER within 30 days of your purchase and provide:
Your name
Order number, if available
The product you purchased
A picture of your remaining product(s).
You can contact us at mya@suiwasser.com.
We’ll provide any additional instructions needed to process your refund.
Do I Need to Return the Product?
In many cases, we may not require you to ship a partially used skincare product back to us.
However, SUI WASSER reserves the right to request that a product be returned when necessary to investigate a product-quality, packaging, fulfillment, or other issue. If a return is required, we’ll provide instructions.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, leaking, or isn’t what you ordered, please contact us as soon as possible.
We’ll work with you to replace the affected product or issue a refund, as appropriate.
Photographs of damaged products or packaging may be requested so we can identify and correct packaging or shipping problems.
Refunds
Approved refunds will generally be issued to the original form of payment. Once we process the refund, the time required for it to appear in your account may vary depending on your bank, credit-card company, or payment provider.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is the result of a damaged, defective, incorrect, or improperly fulfilled order.
If we require someone to physically return a product because of our error or a product defect, I would have SUI WASSER pay the return shipping.
Farmers’ Markets & In-Person Purchases
Our 30-day guarantee also applies to SUI WASSER products purchased directly from us at farmers’ markets, events, and other in-person sales.
If you don’t have a receipt or order number, contact us with the approximate purchase date, location, and product purchased so we can help identify the transaction.
Products Purchased From Other Retailers
For products purchased through an independent retailer, please contact the retailer where the original purchase was made regarding their return procedures.
If there appears to be a problem with the SUI WASSER product itself, we still want to hear about it. Contact us so we can investigate the issue.
Exchanges
Because skincare products are personal-use products, we generally handle satisfaction issues through a replacement or refund rather than accepting opened products for exchange and resale.
Unopened products may be eligible for exchange at our discretion.
A Note About Individual Skin Reactions
Everyone’s skin and biology is slightly different.
If you experience irritation or an unexpected reaction, discontinue use of the product. If you purchased the product directly from SUI WASSER within the previous 30 days, contact us and we’ll honor our guarantee.
If you believe you are experiencing a serious reaction or require medical attention, seek appropriate medical care.
Abuse of the Return Policy
Our guarantee is intended to make trying SUI WASSER simple and low-risk for legitimate customers.
SUI WASSER reserves the right to decline refunds in cases involving suspected fraud, repeated or excessive refund requests, resale activity, or other abuse of this policy.
Questions?
Questions about a purchase, refund, or SUI WASSER product can be sent to:
SUI WASSER LLC
Dubuque, Iowa
mya@suiwasser.com
Last updated: September 4, 2026