Balm FAQ & Instructions

Frequently Asked Questions

Balm & Phase-Changes

SUI WASSER balms are concentrated, water-free blends of natural waxes, plant oils and other skin-conditioning ingredients — No preservatives.

Changes in temperature during shipping or storage can sometimes cause these ingredients to cool or crystallize at different rates. This may result in a firmer or waxier layer on top, softer oils toward the bottom, or a slightly grainy or uneven texture. This does not necessarily mean the balm has gone bad. If separation occurs, simply give the balm a thorough stir to redistribute the ingredients.

Instructions: Mixing Your Balm

Image shows new Anti-Chafe Balm after opening for the first time.
Image shows new Anti-Chafe Balm after opening for the first time.

Step One: Open Your Balm

Remove the lid from your new balm. Because our balm is made with a concentrated blend of natural waxes and oils, the texture may vary slightly as these ingredients cool and settle.

Image demonstrates how to break up balm with a fork.
Image demonstrates how to break up balm with a fork.

Step Two: Break Up & Mix

Using a clean fork, gently press into the balm to break up the firm upper layer.

Rotate the tin as you mix, scraping around the edges and working the balm from the outside toward the center. Continue mixing for about one minute, making sure the waxes and oils are thoroughly blended.

Image shows anti-chafe balm completely mixed.
Image shows anti-chafe balm completely mixed.

Step Three: Ready to Use

Once mixed, your balm should have a softer, more uniform consistency. A few small pieces of firmer wax are completely normal. They will soften and melt as the balm is massaged into warm skin.

If you’d like an even smoother consistency, simply mix the balm again.

To Apply: Massage a small amount into the skin until evenly distributed. If you’ve applied more than you need, gently dab away the excess with a clean cloth or paper towel.

  • Is SUI WASSER safe for sensitive skin?

    SUI WASSER products are formulated with skin-compatible oils, waxes, antioxidants, and vitamins selected to be gentle on the skin. However, everyone’s skin is unique. We recommend testing a small amount on a small area before first use, especially if you have sensitive skin or known allergies.

  • Balms consist of waxes and oils. After a balm is poured at 120F to 140F, it begins an exothermic reaction, during this cooling phase the waxes and oils may separate, with the wax forming a hard layer on top. That’s perfectly normal.

    What to do?
    (1) Use a fork or small spoon to break up the top layer.
    (2) Scrape around the inside of the container, towards the center.
    (3) Mix the balm to till it achieves the desired consistancy.

    If you leave your balm in a hot place, like inside of a vehicle during the summer, it may phase change into a liquid, and then form a new hard layer on the surface. Simply repeat the steps above to fix.

    Note: Re-Heating the balm does not destory the balm, heat only weakens it. The natural vitamins, anti-inflammatory, and antioxident agents within the balm are broken down by heat.

  • Can I use SUI WASSER balms on sunburn?

    Yes. SUI WASSER is designed to comfort and moisturize mild to moderate sunburn or skin after environmental exposure, including sun, wind, cold, and dry air.

    WARNING! Do not apply to severe burns, blistered skin, or open wounds. Seek medical care for serious sunburns.

  • Can I apply it to my face?

    Yes. Many customers use SUI WASSER on the face, neck, lips, ears, and nose after spending time outdoors.

    Avoid getting the balm into your eyes or open wounds.

  • Does SUI WASSER contain sunscreen?

    No.

    SUI WASSER is not a sunscreen and does not provide SPF protection. It is intended for use after environmental exposure as part of your skin recovery routine.

  • Is it safe for children?

    Our ingredients are generally well tolerated, but because children’s skin can be more sensitive, consult your healthcare provider if you have concerns. Adult supervision is recommended.

  • Is it safe during pregnancy?

    If you are pregnant, nursing, or under medical care, consult your healthcare provider before using products containing essential oils or botanical ingredients.

  • When should I apply SUI WASSER?

    For best results, apply soon after spending time outdoors while your skin is beginning its natural recovery process.escription

  • How often can I use it?

    Apply as often as needed throughout the day to dry, wind-exposed, or irritated skin.

  • Can I use it before going outdoors?

    Yes.

    Many customers use SUI WASSER before outdoor activities as a protective moisture barrier, especially in cold, windy, or high-friction conditions.

    Important: Layer balm and sunscreen. Do not mix. Apply balm first, Allow balm to settle, then appy sunscreen.

    Read this article on best practices on layering balm and sun-screen.

    https://www.suiwasser.com/news-articles-tips/balm-before-sunscreen

  • What areas of the body can I use it on?

    Hands, face, neck, arms, legs, feet, elbows, knees, and other dry or exposed areas.

    Avoid contact with eyes, open wounds, blisters, and mucous membranes.

  • Can I combine it with sunscreen?

    Absolutely. Use sunscreen before and during sun exposure.

    Layer balm then sunscreen. Do not mix. (1) Apply balm first. (2) Allow balm to settle. (3) Appy sunscreen. This will help protect your skin against windburn and cold dry air.

    Read this article on best practices on layering balm and sun-screen.

    https://www.suiwasser.com/news-articles-tips/balm-before-sunscreen

    Apply SUI WASSER afterward to help replenish moisture and support the skin’s natural recovery process.

  • Is it greasy?

    SUI WASSER is intentionally richer than a lotion because it is an anhydrous balm. It absorbs gradually while leaving behind a protective barrier that helps reduce moisture loss.

  • What makes SUI WASSER different?

    Most outdoor skin products focus on protection before exposure.

    SUI WASSER focuses on helping replenish moisture, reinforce the skin barrier, and comfort skin after exposure to sun, wind, cold, salt water, chlorine, and friction.

  • Why is it a balm instead of a lotion?

    Balms contain little or no water, allowing them to provide longer-lasting barrier protection without requiring many of the preservatives used in water-based products.

  • What ingredients are used?

    Depending on the product, ingredients may include:

    • Beeswax

    • Soy Wax

    • Meadowfoam Seed Oil

    • Jojoba Oil

    • High Oleic Sunflower Oil

    • Coco-Caprylate

    • Vitamin E

    • THDA (Vitamin C derivative)

    • CoQ10

    • Bisabolol

    • Arnica (select products)

    Always refer to the product label for the complete ingredient list.

  • What is it? & why do you use Meadowfoam Seed Oil?

    Meadowfoam Seed Oil is prized for its exceptional oxidative stability and its ability to help support the skin’s natural moisture barrier while leaving a smooth, non-greasy feel.

  • Why are antioxidants included?

    Environmental exposure can generate oxidative stress within the skin. Antioxidants help neutralize free radicals and support the skin’s natural defense and recovery processes.

  • Is it made in the USA?

    Yes.

    SUI WASSER is handcrafted in Iowa using carefully selected ingredients from trusted suppliers, locally sourced.

  • SUI WASSER, is losely means “Swiss Water). This is a nod to my mom’s heritage. In September 2025, she died due to complications from skin cancer. To learn more see “Who We Are” page.

    https://www.suiwasser.com/who-we-are

  • Yes. SUI WASSER products are available for qualified retailers, outdoor businesses, professional services, and distributors interested in carrying our products.

    How is wholesale pricing determined?

    Wholesale pricing is based primarily on order volume. Larger orders receive more favorable pricing, and we are happy to discuss options that fit your business.